Content / Document Strategy and Planning

• Consult with stakeholders, e.g. department heads and end users, to define identify business procedures and establish content needs.
• Analyze project requirements to determine types of documents needed.
• Develop content project plans and timelines.
• Collaborate with stakeholders, e.g. systems and development staff, to collect and interpret technical information.
• Team with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
• Establish, communicate, and maintain content standards.

Content / Document Authoring

• Design, research, write, and edit a range of content, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
• Engineer for online publishing: including links, "accordion" (a.k.a. dynamic or expandable) text, index, table of contents, browse sequence, tab sequence, context sensitivity and SEO meta tags and keywords.
• Edit content written by others to create unified and consistent support documents.
• Provide training where required.
• Maintain currency and accuracy of content assets.

Content / Document Quality Reviewing* for:

• Usefulness & relevance
• Clarity and accuracy
• Influence and engagement
• Completeness
• Voice and style
• Usability & findability